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Customer Service Hell, No. 437

Agent: Hi [Customer]! Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.
Agent: Please let me know how I can help you.
Me: I use YahooMail for my business. I have a small (440) database of customers and I want to send them updates on specials that I have from time to time. Doing this 20 at a time is very time consuming. I want to email them all at once. Please tell me how to override the 20-email limit.
Agent: Thank you for the added infomation.
Agent: As you have mentioned, you use your Yahoo! Mail account for business purpose and you want to send updates from time to time. Also, you want to know how you can override the 20 email limit. Am I correct?
Me: Um... yeah, I think that's what I said.
Agent: Thank you for the information and I apologize that you're having this issue.
Agent: Don't worry. I'd be more than glad to help you with this.
Me: Thank you.
Agent: You're most welcome.
Agent: Is "[Account]" the Yahoo! ID you're having an issue with?
Me: Correct.
Agent: Thank you for confirming.
Agent: First, let me explain to you Yahoo! Mail's multiple recipients sending limits.
Me: I don't need an explanation, I need a fix.
Agent: You can send a message to several people at once. To prevent spammers from taking advantage of this option, no more than 50 of those addresses can be within the same domain. For example, you can't send more than 50 messages at a time to people who have addresses at yahoo.com or another email provider address.
Agent: I understand, [Customer]. However, though the tips that I will give you, you can choose which of the way you like best.
Me: I understand spam control, but this is legitimate use.
Agent: If you want to send messages to a large number of recipients, create a Yahoo! Group and use it to send emails to everyone in that group. Learn how to create a Yahoo! Group at:
Me: Doesn't that imply that everyone I want to contact must join that group?
Agent: Click here to create a Yahoo! Group.
Agent: Yes, [Customer].
Me: Impractical.
Agent: You could either invite them to join or they can join on their own.
Me: If I request my customers to join a group so I can contact them, about 5% will. Maximum.
Agent: I understand, [Customer]. However, I think that its the best solution for your issue.
Me: People don't have time for such things. I know I wouldn't join a group from, say, ThinkGeek even though I love their products. Therefore, this is not a solution at all. I want to override the 20-mail limit. That will be the solution.
Agent: I understand. If you think that it will not work on your end, you could use the CC and BCC fields in sending emails.
Agent: To send your message to more than one person, add additional email addresses in the To, Cc, and/or Bcc fields separated by commas:
Agent: johndoe@yahoo.com, janedoe@yahoo.com, etc.
Agent: Remember, to send a message, you must always have at least one address in the 'To' field. Also note that sending junk mail or "spam" is a violation of the Yahoo! Mail Terms of Service.
Me: Can I put one name in the To: field, and 439 in the CC field?
Agent: Likewise, to limit spam, the number of addresses in the BCC field is limited. Unfortunately, we are unable to disclose this BCC field limit.
Me: I will only be contacting people who have purchased from me.
Me: So what you're saying, at the end of the day, is "Regretfully there is no way to circumvent the 20-person limit." Is that correct?
Agent: No, [Customer].
Me: (Hoping fervently against hope that XKCD really was on to something): "Shibboleet"
Agent: You can try you can't send more than 50 messages at a time to people who have addresses at yahoo.com or another email provider address. Also, use the BCC and CC field for additional contacts.
Me: Shucks, I was hoping that would work. OK, I'll try that and see how many I can do. Thanks for your time. *click*

I execrate people who pay more attention to their script than to what I'm asking about...

Support Wind Power



Oct. 18th, 2010 08:35 pm (UTC)
This is why I built an automailer for Code Name: Hunter. One click and it'll (slowly) send out (somewhat customized) emails to our Supporters, about 5 per second.

Unfortunately, it still comes from the automated mail account.
Oct. 18th, 2010 08:46 pm (UTC)
Not a bad idea - still better than what I have to do at the moment. There *are* other solutions, but they cost a bit. It may come to that.
Oct. 18th, 2010 09:21 pm (UTC)
It took me several lines to realize you weren't dealing with a recording.
Oct. 18th, 2010 11:15 pm (UTC)
It was so canned it almost failed the Turing test.
Oct. 20th, 2010 09:48 am (UTC)
I don't think it would have passed, actually.
(unless the judges were half brain-dead, of course)
Oct. 18th, 2010 09:45 pm (UTC)
I'm sorry you ran into the Customer Service Agent from Hell.

I'm likely carrying owls to Athens, but keep in mind that recipients will see all addresses in "To" and "CC". If you do not want your customers to see each others addresses you must either mail them individually or put all addresses (or batches thereof) into the "BCC" field. Unfortunately, the e-mail will arrive as addressed to "To", not the individual address listed in the "BCC".

Any chance of running a mail list server like listserv or majordomo on your website?
Oct. 18th, 2010 10:30 pm (UTC)
Marmoe - yeah, I *did* think of that. Don't know about majordomo, I'll have to look into it.
Oct. 18th, 2010 11:27 pm (UTC)
We're sorry. Your agent has failed the turing test. You were talking to an AI.

What you need, dear sir, is a listserv. Unfortunately, I haven't the foggiest idea where to get you one. Both you and your customer have the power to add or remove people from the listserv, and it sends out individual emails to each person on the service, so you never have to deal with the problem of limits.

Oct. 19th, 2010 01:19 am (UTC)
there's a special place for tech support. It's too bad they are trained for about two seconds.
Oct. 20th, 2010 11:37 pm (UTC)
Yeah, about halfway through that conversation, I would've just directly asked "Are you a robot?"

...Then again, I was never a big fan of Yahoo in the first place. I like Google.
Oct. 29th, 2010 11:05 am (UTC)

красиво :)
Oct. 29th, 2010 08:21 pm (UTC)
Спасибо! :D


The Old Wolf

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