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The Redemption of Budget Truck Rental

I recently posted an entry about our nightmarish move with Budget Truck Rental, and their very unsatisfactory (initial) response.

Apparently their social media specialist saw that blog entry, and sent the matter back to Customer Service. They called today. They apologized profusely, refunded the remainder of our rental fee, and promised to look into this to make sure this sort of issue was avoided in the future. And you couldn't ask for better than that. The company just went up an order of magnitude in my estimation. Nobody is perfect - we all make mistakes, be it large companies or individuals. What brings customers back is not perfection but responsibility and caring.

Thank you, Budget, for doing the honorable thing and making this right!



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Comments

dhlawrence
Oct. 18th, 2010 08:06 pm (UTC)
The corporate world does something right for a change!
r_caton
Oct. 19th, 2010 12:02 pm (UTC)
You.... are being monitored.

Suppose they hadn't been shamed into a response but had hired a hit squad?
mermaidstitcher
Oct. 19th, 2010 04:03 pm (UTC)
Great that they did something for you. My big question is what did they do about the vehicle that were given? Is it still on the road and how many others out there are like it? That is very scary considering they are a bigger company. How are the small companies maintaining the fleets?

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