?

Log in

No account? Create an account

Look Back | Look Forward

An Open Letter to Microsoft

Dear Microsoft:

This is my system:

opsys

It looks pretty robust, don't you think?

1) THEN WHY THE HQIZ DOES WINDOWS LIVE MOVIE MAKER (chhxxxxtxxt-paTOO!) KEEP CRASHING WHEN ALL I WANT TO DO IS MAKE A 25-MINUTE MOVIE WITH THREE TITLES? THIS PROGRAM IS A PIECE OF CAMEL EJECTA!11!

2) Yes, my system came from Dell, pre-loaded with Win7 Pro... but WHY IN THE HQIZ DO I HAVE TO CALL DELL FOR SUPPORT? THE ISSUE IS WITH *YOUR* STINKING SOFTWARE.

3) For years you have foisted off such abortions as Windows NT, Windows ME, and lately Windows (chhxxxxtxxt-paTOO!) Vista onto the unsuspecting public, and despite almost universal opprobrium, no one at your company has ever had the cojones to step up and say "Yeah, we really up with those operating systems, we're sorry and we'll try to do better." Could it have something to do with the fact that you' think you're bigger than God, and you don't really care what your users think? If I were running your company and something like Vista ever slipped out the door, the next day's headlines would read

MICROSOFT FIRES ENTIRE DEVELOPMENT SECTION
CEO RESIGNS IN ABJECT APOLOGY

But no, all we ever get is customer service reps in India, weak-sauce explanations like "That's not a bug, it's a feature" or "It's obviously hardware's problem" or "You need to talk to the third-party developer of that software." Gah.

Never mind that your operating systems now have seven-gigajillionteen lines of code, all written by 500 different developers, none of whom is ever told what the guy in the next cubicle (or the next country) is doing.

By now, all my Apple-friends are screaming "Get a Mac!!!", my Linux-friends are screaming 'Ubuntu!!!" and both have merit, but sadly that doesn't solve my immediate problem. Truth is, I haven't got the money for a Mac or the time to surmount the open-source learning curve at the moment and I'm pretty well locked into the PC environment. And I'm frustrated with software that doesn't work, a company that makes it impossible to ask for help or provide feedback unless you pay, and useless error messages that are aimed at people who never made it past the third grade.

My experience of Microsoft Customer Support can be summed up in one word: This.

By the silken breast of Mogg's sainted mother, I really wish I could say "shibboleet" and talk to someone who a) knows what they're doing and b) gives a rat's south-40. As it is, I'm left with high blood pressure, no answers, and no help in sight.

But venting here has helped. Now back to my regularly-scheduled life.

Tags:



Support Wind Power

respective-eponymous

Comments

stevenroy
Sep. 13th, 2012 06:15 am (UTC)
Oooh. Those look like nice specs... Aside from that "Dell" thing!

But yeah, "Live Movie Maker" is pretty much an oxymoron, isn't it? I'm sure the only reason they bother at all is because they want to be able to say, "video editing software included; Take that, Apple!"

You'd probably be better off doing what I did: A pirated 10-year-old version of Vegas. It's ancient but I still love it! (And you've seen the sort of stuff I do with that, right? Mind you, if I ever make money with my video editing, I'll definitely owe Sony some of that, but until then...)
ccdesan
Sep. 13th, 2012 12:14 pm (UTC)
Thanks for the input. Yeah, my machine is finally what I'd consider a "screamer" instead of being 5 years behind the times. At least until next month.

I appreciate your thoughts.
deckardcanine
Sep. 13th, 2012 02:37 pm (UTC)
I heard far more than one word in that summary....
r_caton
Sep. 13th, 2012 04:33 pm (UTC)
Ubuntu? weren't they the ones along the N'popo that still hunt heads?

On a serious note I suspect M$ have frigged IE8 from the fun I've been having lately Not Responding ... after all if you have Win7 you have IE9 so who gives a **** about IE* and the losers who use it?

Profile

Fortunata
ccdesan
The Old Wolf
Website

Latest Month

April 2017
S M T W T F S
      1
2345678
9101112131415
16171819202122
23242526272829
30      

Tags

Powered by LiveJournal.com