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This is it and I'm satisfied

Came out of the bank yesterday to find a ding and red paint all over my rear quarterpanel and bumper... poor Molly. I was saddened that someone would do damage like that and just walk away from it, although I fear the percentage of people who would think nothing of it is significant, and rising. So someone just cost me 500 bucks that I don't have, after the insurance deductible. Glad I didn't go for the 1000.

Normally I wouldn't bother, but Molly's a pretty little car and she deserves to look good (she's a Toyota Prius)... they are holding their value incredibly well.

About a month ago I signed up for a membership at Gold's Gym and then went out of town for a couple of weeks. When I came back, I realized that it was no longer logistically feasible to go to that gym on a regular basis, and asked to cancel my membership. I was firmly refused, and told that I had no option but to sell the membership or provide proof that I had moved to an area where there was no gym. I was able to get only to the second-level flunky in the corporate office, and no farther.

Well, that's fine. I've filed complaints with the BBB and RipoffReport.com (I found many similar complaints, after the fact *sigh*), will be putting up flashing warnings against patronizing Gold's Gym on my website, and have changed my credit card number so future attempts to bill my account will be rejected. They may try to intimidate me with an attorney... I say let'em. They can't make me pay for a service I won't be using and no longer want.

I run 3 separate businesses. My policy has always been 100% customer satisfaction - I will refund a customer's payments in full without question, knowing that good publicity is worth far more than one sale. My only unhappy customer was a lady who used one of my product for five months in a row before deciding that she didn't like the results. I think I gave her half her money back, and was rewarded by being called a thief and a criminal. But I'd say only one @$$hole in 3 years of doing business is pretty darn good.

Businesses that don't understand this principle don't deserve to be in business.

Don't ever patronize Gold's Gym



Find a company that knows how to treat its customers well and reward it for its integrity.


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Comments

r_caton
Nov. 8th, 2008 01:05 pm (UTC)
Sorry to hear about your grief....
pain in the bum when you get a ding there....she's still drivable or can be made street legal cheaply, I hope?

I shall henceforth refuse to set foot in ALL Gyms by way off solidarity. I indeed be pretty solid I can assure you.
Can your credit card co. assist in screwing your money back out? Barclays have always been gold in shooting down troublesome vendors.
ccdesan
Nov. 8th, 2008 04:19 pm (UTC)
She's still very drivable, it's more like the equivalent of a thermonuclear zit at the end of your nose, right on the night of the big upper-form dance. Unsightly but not life-threatening.

Oh, I say, don't set yourself up for a coronary on my account! ... I'd recommend getting out and doing some walking, even in that "soft" British weather - it's the best way to exercise. I like to load up some music, or an audio book, or some Hebrew lessons, or whatnot on an MP3 player and drop stones without killing any birds at all.

Only paid a little processing fee and one month's dues up front - probably strengthen my legal position not to go after that should the buggers decide to come after me with one of their legal whores...
deckardcanine
Nov. 8th, 2008 07:47 pm (UTC)
Thanks for warning me. I'm not a gym member, but Gold's is the most convenient and I likely would have gone once I got the urge.

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